Maximizing Business Development Through Client Teams

Law firms are creating client service teams to protect, preserve and expand the business relationships, according to marketer Iris Jones, Esq., Client Services Advisor at Akin Gump Strauss Hauer & Feld in Washington Teams add tremendous value to the client by providing better service, better anticipation of the needs, ability to be proactive in service delivery and better communication internally and externally.

Highly successful client service teams:

·        Fully understand the client’s business

·        Listen actively

·        Regularly communicate with the team

·        Share timely competitive and business intelligence

·        Disseminate client policies and guidelines

·        Take consistent legal positions.

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